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I filed a Reimbursement Claim Form while my Flex Card was in Money Due Status, and I did not receive full reimbursement. What happened?

If you submit a Reimbursement Claim while you have a Flex Card transaction in Money Due status, your reimbursement will automatically be used to offset the card transaction. This means that instead of paying out to you, your reimbursement will instead pay back your employer for the Money Due transaction. If you have valid documentation for the Flex Card transaction, you may still submit it, which will release your reimbursement to be paid to you on the next payment cycle.

If the Flex Card transaction was for an ineligible expense, you may leave the offset in place, as if you had written your employer a check to pay back the transaction.