Notice: Our offices will be closed Monday, May 29 in observance of Memorial Day. We will resume normal business hours on Tuesday, May 30 at 8:30am EST. If you have questions about your account during this time, please use our online contact form and we will respond as quickly as possible.

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Why does ProBenefits Online not show a recent Flex Card swipe deducted from my Available Credit?

It typically takes a few days for a transaction to make its way from the provider through MasterCard and into our systems. Once the transaction is in our system, you will be able to see it as a 'Pending' transaction on your account online. The amount will not actually be subtracted from your 'Available Credit' balance until the transaction is approved.