Notice: Our offices will be closed Thursday, November 23 and Friday, November 24 in celebration of the Thanksgiving holiday. We will resume normal business hours on Monday, November 27. If you have questions about your account during this time, please use our online contact form and we will respond as quickly as possible. Thank you for your patience.

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Why does ProBenefits Online not show a recent Flex Card swipe deducted from my Available Credit?

It typically takes a few days for a transaction to make its way from the provider through MasterCard and into our systems. Once the transaction is in our system, you will be able to see it as a 'Pending' transaction on your account online. The amount will not actually be subtracted from your 'Available Credit' balance until the transaction is approved.