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Flex Card

Helpful FAQs on using the Flex Card to pay for medical expenses

If your Flex Card has been stolen or lost, please contact ProBenefits as soon as possible. 
If your Flex Card has been stolen or lost, please contact ProBenefits as soon as possible. 
Top Five Benefits of Using the Flex Card: Cashless FSA Transactions: The Flex Card provides instant access to FSA funds, reducing out-of-pocket expenditures. Less Paperwork to Submit: Charges are automatically…
You can do one of three things at this point: Offset this charge by submitting documentation for another FSA-eligible expense that was not paid for with your Flex Card and…
The Flex Card is only valid for Health FSA transactions. ProBenefits does not currently offer a Flex Card for the Dependent Care FSA, so the Card will not work at…
Your provider can credit the amount back to your Flex Card just as they would any other credit or debit card. Please note that it will take a few days…
No, please do not send a Reimbursement Claim Form with your Flex Card documentation. Instead, please include a copy of the Documentation Request, or simply write your name, company name,…
Your Medical FSA and your Dependent Care FSA are indeed two separate accounts, and the funds are not combined. However, when there is a Money Due status for a Health…
No, the Flex Card is just one option, not the only option. You always have the option to file a Reimbursement Claim as well. Just send in a Claim Form…
The Flex Card is cashless, but not paperless. IRS regulations require that all FSA transactions are substantiated (approved) as eligible expenses. Fortunately, many transactions (such as swipes for doctor visit…
If you submit a Reimbursement Claim while you have a Flex Card transaction in Money Due status, your reimbursement will automatically be used to offset the card transaction. This means…
The only information we receive about the charge when you use your Flex Card is the information contained in the documentation request email - location, date and amount. While the…
Although most Flex Card transactions go through without a problem, there are several possible reasons your card might be declined. Do you have any overdue documentation requests or denied card…
We will reimburse the expense, but in most cases charging you a fee for paying with your card is not permitted by the MasterCard merchant agreement.  In the interest of…

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