Notice: Our offices will be closed Thursday, November 23 and Friday, November 24 in celebration of the Thanksgiving holiday. We will resume normal business hours on Monday, November 27. If you have questions about your account during this time, please use our online contact form and we will respond as quickly as possible. Thank you for your patience.

 call us today 888.722.8382

This email address is being protected from spambots. You need JavaScript enabled to view it.

What happens when a claim is denied?

Sometimes, an FSA reimbursement request must be denied. Common reasons include:

  • The Claim Form was not signed.
  • The requested amount was not included on the Claim Form.
  • Improper provider receipt to document expenses (Charge receipts, debit slips and cancelled checks cannot be accepted to document your claim. They indicate a payment date and not necessarily the date the service was rendered, nor do they indicate type of service rendered.).
  • Expense is ineligible (example:  cosmetic surgery). View a sample list of eligible expenses here.
  • Expense was not incurred during the current plan year.
  • The provider receipt does not indicate the actual date the service was incurred.

Participants receive either email notification or a letter in the mail which thoroughly explains the problem(s) with their claim and provides instruction, as appropriate, toward the successful submission of their claim.