Notice: Our offices will be closed Monday, May 29 in observance of Memorial Day. We will resume normal business hours on Tuesday, May 30 at 8:30am EST. If you have questions about your account during this time, please use our online contact form and we will respond as quickly as possible.

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What are the most common problems with claims that are submitted?

Participants should be aware of the most common claims problems that delay FSA reimbursements:

  1. No Date of Service - We are often given the date of payment or the statement date, but we must have the date of service.
  2. Invalid Documentation - A cancelled check or credit/debit card voucher does not properly validate a claim.  A provider statement or an EOB from the insurance company must be submitted.
  3. No Signature - IRS regulations require the employee's signature to validate the claim.
  4. No Amount - The claim form must show the total amount requested.

Quick reimbursement is our goal at ProBenefits, but we must adhere to all requirements to keep your plan legally compliant and audit-ready.

These few simple mistakes cause most of the delays.

Please give your claims a "4-Point Inspection" before submission. Thanks!