Notice: Our offices will be closed Monday, May 29 in observance of Memorial Day. We will resume normal business hours on Tuesday, May 30 at 8:30am EST. If you have questions about your account during this time, please use our online contact form and we will respond as quickly as possible.

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I used my Flex Card; where is my reimbursement?

When you use your Flex Card, funds are withdrawn from your account and paid directly to the provider, allowing for "cashless" transaction. Reimbursement is only paid directly to you when you have paid for an expense out-of-pocket using a form of payment other than the Flex Card, and submitted documentation with a Reimbursement Claim Form.