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Claims & Reimbursement

Helpful FAQs regarding claims submission and reimbursements

When you use your Flex Card, funds are withdrawn from your account and paid directly to the provider, allowing for "cashless" transaction. Reimbursement is only paid directly to you when…
To answer this question, it helps to know the basics of how Direct Deposit works: ProBenefits processes the payments and sends the file to our bank on Wednesday afternoon. Our…
To be eligible for FSA reimbursement, an expense must meet the following criteria: Purchase was for an eligible product or service per IRS rules; Product or service was purchased for…
Sometimes, an FSA reimbursement request must be denied. Common reasons include: The Claim Form was not signed. The requested amount was not included on the Claim Form. Improper provider receipt…
Participants should be aware of the most common claims problems that delay FSA reimbursements: No Date of Service - We are often given the date of payment or the statement date,…

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