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Broker of Record Procedure

Proposed Cases

In the event two or more brokers deliver the same prospect, ProBenefits will immediately notify both parties that:

  1. The same prospect has been represented by another broker, and
  2. ProBenefits must honor both requests until receiving a Broker of Record letter signed by the prospect, indicating which broker has been selected to represent them.

Committed Cases

A "Committed Case" is a client who has given us the go-ahead to install a plan, but the case is not yet in force. If ProBenefits is not clear about who is the Broker of Record for a Committed Case, ProBenefits will:

  1. Contact the client and simply ask for written confirmation (email, fax, or letter) of who is to serve as Broker of Record.
  2. Provide the resulting written confirmation to each party in contention, then proceed to work with the designated Broker of Record.

In-Force Cases

If an in-force case issues a Broker of Record letter assigning a new servicing broker, ProBenefits will honor the client's request as of the specified effective date. We will always honor the client's request to recognize a different broker as the servicing broker, however; ProBenefits, at its sole discretion may not recognize the new broker for compensation purposes.

Note:  If the existing broker is not an actively producing broker of ProBenefits, we may choose not to send the originating broker a notice.

Notice to the Original Broker will be similar to the following:

ProBenefits has received a letter dated (date) from (Person) at (Client Name) advising that (New Broker Name) at (New Broker Firm) been named the Broker/Agent of Record on this case.

Should you have any question regarding this change, please feel free to contact ProBenefits or the above referenced client.

Notice to the New Broker will be similar to the following:

ProBenefits has received a letter dated (date) from (Person) at (Client Name) advising that you have been named the Broker/Agent of Record on this case.

We have changed our records accordingly.

We look forward to working with you and will endeavor to give you first-rate service on this and all other cases.